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Bevaya Interviews

Bevaya Interviews

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Bevaya interviews various experts throughout the insurance industry around the topic of AI.

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How AI Is Changing Insurance Work – with Michelle Middleton

How AI Is Changing Insurance Work – with Michelle Middleton

In this episode of Bevaya Interviews, I sit down with Michelle Middleton to discuss the transformative impact of AI on the insurance industry. As the sector grapples with a looming talent crisis—nearly 50% of the workforce expected to retire by 2028—Michelle shares her extensive insights from her 37-year career in insurance. We explore how AI is reshaping roles in underwriting, claims, and customer service, while also addressing the challenges of engaging new talent. Together, we delve into the balance between leveraging technology and maintaining essential human relationships in insurance. Tune in for an enlightening conversation on the future of insurance work and the potential of AI to drive innovation and efficiency.