Adding Human Review Into Your AI-Powered Insurance Workflows

Human-in-the-loop (HITL) is what turns AI from a tool you double-check into one you trust. If you're rolling out AI in underwriting, claims, or policy servicing, a real review process is what gets you there.

This checklist walks you through building that process from the ground up. You'll get a clear path for deciding when a human needs to step in, who should review what, and how to make sure the AI keeps getting better with every correction.

With this checklist, you can:

• Set confidence thresholds that catch the exceptions that actually matter
• Route flagged items to the reviewer with the right expertise
• Build a feedback loop that makes your AI more accurate over time