Will AI replace jobs at insurance companies?

AI agents take over repetitive tasks like data extraction and document intake, while judgment calls stay with people. Staff typically shift to higher-value work like complex claims and risk assessment.

How should insurance staff be trained on AI tools?

Tie training to how each role changes, not a generic tool walkthrough. Give people permission to ask basic questions well past week one.

Who should lead change management for an AI rollout?

Leadership should own it visibly, since leadership support strongly predicts whether staff trust a new tool. Day-to-day managers should handle questions and fix early friction quickly.

How can you tell if staff are accepting a new AI tool?

Watch whether people keep using it and reporting issues, or quietly go back to the old process. Silence is often a warning sign, not a good one.

How much of an insurer’s AI budget goes to change management?

Capgemini’s 2026 World Property and Casualty Insurance Report found that property and casualty insurers put 72% of their AI budget toward technology and only 28% toward change management. That imbalance is a major reason budget cases stall before they scale past the pilot.

What if our AI budget case stalled last year?

Use it as evidence. A stalled case already showed what resistance looks like inside your organization, so it belongs in this year’s case as proof of what needs to be part of the plan, not as a setback to explain away.