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AI Agent · Claims

Meet your AI Agent for Invoice Payment Processing.

Vendor invoices arrive from defense counsel, IMEs, investigators, restoration vendors, and repair shops. Bevaya reads each one, ties it to the right claim, checks it against the fee agreement, and routes it to the right approver — so invoices get paid in days, not weeks, and leakage gets caught upstream.

Trusted by leading P&C carriers, brokers, and TPAs
How your AI Workforce works

From inbox to system of record

Bevaya AI Agents read the work as it arrives, compare it against your guidelines,
recommend the next step, and act, all inside the systems your team already uses.

 
VENDOR INVOICE
MARSHALL & REEVES LLP — DEFENSE COUNSEL
INVOICE
NUMBER
INV-
44871
 
INVOICE HEADER
MATCHED CLAIM
CLM-2024-118827
FEE AGREEMENT
FA-2023-M&R-04 ✓
VENDOR TYPE
Defense Counsel
INVOICE TOTAL
$5,100.00
LINE ITEMS
3 of 4 shown
LINE ITEMS · EXTRACTED
DEPOSITION PREP
6.0 hrs @ $350 · $2,100.00
In agreement
MOTION DRAFTING
4.0 hrs @ $350 · $1,400.00
In agreement
TRAVEL
3.5 hrs @ $350 · $1,225.00
Rate exceeds FA travel rate
SOURCE GROUNDING
X-Ray Mode · all values traced
READ COMPLETE — CONFIDENCE-SCORED
Vendor, claim reference, invoice number, dates of service captured
Line items, codes, hours, rates, and totals extracted
Every field source-grounded with X-Ray Mode
Reading the invoice
 
 
 
 
 
 
 
Checked against FA-2023-M&R-04
CLAIM MATCH
CLM-2024-118827 · Smith v. Stoltz
0.99
DUPLICATE CHECK
No prior payment found
0.98
DEPOSITION PREP · 6.0 HRS
$2,100.00 · in agreement
0.99
MOTION DRAFTING · 4.0 HRS
$1,400.00 · in agreement
0.99
TRAVEL · 3.5 HRS
$1,225.00 · rate exceeds FA
FLAG
RECOMMENDED ACTION
Approve $3,500 · Return $1,600 for re-bill
0.96
Approver sees why, not just what
 
 
Guidewire ClaimCenter
$3,500 approved · pushed to claim file
AP / ERP System
Payment scheduled
Vendor Portal
$1,600 returned · reason code attached
Duck Creek · Origami · Snapsheet
Synced via API
Routed automatically
Reads every invoice, regardless of format
Extracts vendor, claim reference, invoice number, dates of service, totals — every header field
Captures line items, codes, hours, and rates with confidence scores on every value
X-Ray Mode source-grounds every extracted field back to its exact location on the invoice
Validates against your fee agreements
Matches the invoice to the right claim and vendor record automatically
Checks line items against the fee agreement and rate card; validates approval authority
Flags duplicates against previously paid invoices before they slip through
Pre-packaged for the right approver
Clean line items and matching claim context arrive together — no toggling between systems
Every flag is explained — what triggered it, against which rule, on which line
Recommended action attached: approve, return, escalate, or split — with reasoning
Routes automatically once decided
Approved invoices push to the claim system and AP/ERP for payment
Returned invoices go back to the vendor with structured reason codes attached
Escalations route to the next authority level with full context attached
In production

Team up with Bevaya to achieve extraordinary results

Capacity increase on the claims team
85%
Straight-through processing rate
97%
Data extraction accuracy
98%
Bevaya — Case Studies Module

Bevaya’s AI agents reduced our claims indexing from 5 days to under an hour. The accuracy was better than our most experienced staff on day one.

Harry Talbert

Harry Talbert SVP of Information Systems · Eastern Alliance

Read the full story

99% straight-through processing and 246% ROI in just 6 months.

F5

Fortune 500 Carrier Property & Casualty

Read the full story

We evaluated six AI vendors. Bevaya was the only one that understood our underwriting workflows from day one — no six-month education period.

CU

Chief Underwriting Officer Specialty Carrier · $2B+ GDP

Read the full story

The confidence scoring changed everything. Our reviewers know exactly which items need attention and which can go straight through. We trust it.

DO

Director of Operations Workers’ Compensation Insurer · 74 NSP

Read the full story

Cut COI turnaround from 24 hours to minutes and saved millions.

T5

Top-5 Broker National

Read the full story
THE ENGINE INSIDE

InsurGPT™ understands invoices
because it understands the claim.

Generic OCR can read an invoice. Generic AI can extract line items. Neither understands what the line items mean
against the claim, the fee agreement, the policy, or the authority structure. InsurGPT™ does — because it was trained on insurance.

Insurance-Trained | Domain

300M+ non-public insurance documents — including invoices, fee agreements, bills, and claim files across every P&C line. The model knows what a defense legal bill looks like and how it differs from an IME charge.

File-Level Validation | Validated

Every invoice is checked against the claim it references, the fee agreement, the dates of service authorized, and prior invoices. Duplicates, sequence gaps, and authority violations surface automatically.

Confidence-Scored | Cited

Every extracted value carries a 0–100 confidence score with a citation back to the exact place on the invoice page. Reviewers see why, not just what — X-Ray Mode makes the source obvious.

24/7 Operation | Always On

Invoices land overnight, on weekends, during CAT season. The Agent processes them when they arrive, not when staff returns to their desk.

Self-Resolving | Autonomous

When a claim number is missing, the Agent triangulates against vendor records, dates of service, claimant names, and prior invoices. When a fee agreement is missing, it pulls from the vendor master. Less reaches the exception queue.

Continuously Learning | Adaptive

Approver corrections feed back into the model. Accuracy compounds. The leakage patterns your team flags today become automatic flags tomorrow.

 
What It Does

The Invoice Payment Processing AI Agent

Classifies by vendor type — defense legal, IME, investigator, restoration, repair, salvage, expert witness, medical provider, BPO.
Extracts all line items — service codes, dates of service, hours, rates, descriptions, totals, taxes, expenses.
Matches every invoice to the right claim, vendor record, and fee agreement automatically.
Detects duplicates across the full claim file and the book of business.
Validates line items against fee agreement rates, authorized service windows, and authority limits.
Flags block billing, vague time entries, out-of-scope services, and excessive hours per your guidelines.
Routes to the right approver based on amount, vendor type, line of business, jurisdiction, and authority.
Generates return-to-vendor messages in structured form when an invoice doesn't pass validation.
Surfaces vendor performance signals — cycle time, return rate, leakage caught, billing patterns.
How it works

An AI layer that sits on top of your existing stack.

Bevaya orchestrates the tools your team already uses. Your stack stays in place. The intelligence layer over it.

01 Sources
Microsoft Outlook
Mailroom / SFTP
Custom API / IPA
02 Bevaya Platform
Bevaya

Bevaya

Intelligence + orchestration layer for insurance workflows

03 Destinations
Systems of record
Guidewire ClaimCenter
Salesforce Industries
Duck Creek Claims
Document management
Alerts
Slack
Microsoft Teams
MORE AI AGENTS FOR CLAIMS

Your AI Workforce, across the claims lifecycle

Underwriting Automation Overview

End-to-end automation across the underwriting lifecycle — from submission intake through quote, bind, and renewal.

Underwriting

Submission Intake

Monitors broker inboxes, classifies submissions, extracts data from ACORDs and supplementals, and populates underwriting systems automatically.

Underwriting

Loss Run Processing

Extracts and normalizes loss data across carriers, identifies trends, and produces structured loss histories ready for underwriting review.

Underwriting

Schedules & SOV Extraction

Reads Statement of Values spreadsheets and property schedules in any format, normalizes the data, and delivers clean structured exposure data.

Underwriting

ACORD Form Extraction

Extracts data from all ACORD forms, validates fields against carrier rules, and pushes clean structured data into underwriting systems.

Underwriting

Policy Renewal Handling

Pulls expiring policy data, refreshes exposures and loss runs, and assembles a complete renewal package for the underwriter.

Underwriting

Policy to Policy Comparison

Compares expiring and renewal policy terms, flags coverage and limit changes, and surfaces material differences for underwriter review.

Underwriting

Claims Automation Overview

End-to-end automation across the claims lifecycle — from FNOL through investigation, settlement, and payment.

Claims

FNOL / FROI Setup

Captures first notice of loss and first report of injury details from email, phone, or portal, structures the data, creates the claim file, and assigns it to the right adjuster.

Claims

Claim to Policy Comparison

Compares loss details against policy terms to surface coverage, exclusions, and obligations before the adjuster makes a call.

Claims

Claim Indexing

Classifies, indexes, and routes claims documents to the right adjuster or team. Handles hundreds of document categories with up to 99% STP.

Claims

Legal Demands Identification & Extraction

Reads demand letters and legal correspondence, extracts allegations, damages, and deadlines, and routes them with full context to the claims team.

Claims

Medical Bill Identification & Extraction

Reads medical bills and provider records, extracts CPT/ICD codes, charges, and dates of service, and links them to the claim for adjuster review.

Claims

Invoice Payment Processing

Processes vendor and provider invoices against claim files, validates against authorized services, and routes for payment approval automatically.

Claims

Claim File Summarization

Reads complex claim files and produces role-specific summaries. Key details, timelines, and action items surfaced for the adjuster.

Claims

Policy Servicing Automation Overview

End-to-end automation across policy servicing — from endorsements and certificates through billing inquiries and audits.

Policy Servicing

Endorsement Processing

Reads endorsement requests, validates against the policy, drafts the change, and routes it for approval and issuance.

Policy Servicing

COI Creation

Generates Certificates of Insurance from policy data, validates additional insured language, and delivers certificates to brokers and insureds automatically.

Policy Servicing

Premium Audit Processing

Classifies audit documents, extracts payroll and classification data, populates systems, and requests missing information from policyholders.

Policy Servicing
Custom AI Agents

Don't see the AI Agent you need?

Bevaya's platform extends to fit your operation. We can build a custom AI Agent for your specific underwriting workflow — trained on Bevaya's insurance-native AI and integrated with your systems.

Resources & insights

From the field and from the lab

Case Study - claims
Research

Page stream segmentation with LLMs

How Bevaya Labs approaches a foundational problem in insurance document AI.

Case Study - claims
Case Study

Workers' comp carrier processes claims 100x faster

How indexing automation delivered 432% ROI in 12 months.

2026.06.02-library-webinar-registration-how-to-establish-clear-ai-ownership-in-your-insurance-organization
Architecture

Inside the Bevaya platform architecture

How specialized models, HITL controls, and integrations come together in production.

FAQ

Frequently asked questions

Any vendor invoice tied to a claim. The most common are defense legal bills, IME and expert witness invoices, investigator reports with charges, restoration and mitigation invoices, repair shop estimates and final invoices, salvage and storage charges, towing, and BPO/TPA service invoices. The Agent is line-of-business agnostic — Workers' Comp, Auto, Property, GL, Professional, and Specialty all run on the same platform.

Generic AP tools are built for purchase-order-matched vendor invoices on the corporate spend side. Claims invoices don't have POs — they have fee agreements, claim files, and authority structures. The Invoice Payment Processing AI Agent was built for that context. It reads the invoice in the context of the claim, validates against the fee agreement and adjuster authority, and routes based on claim attributes — not just spend categories.

Four ways. (1) Duplicate detection across the full claim file and the book of business. (2) Line-item validation against the fee agreement and rate card. (3) Authority and authorization checks — did the adjuster authorize this work for this claim? (4) Pattern detection — block billing, vague entries, unusual hours, off-scope services. Each gets flagged with a citation back to the source so approvers can act in seconds.

No. It removes the triage, lookup, and matching work — typically 30%+ of skilled claims time — so the team can focus on approval decisions, exceptions, and vendor relationships. Most customers see capacity expand, not headcount shrink.

Production deployment typically takes 8–12 weeks. Most of the work is configuring your vendor master, fee agreements, authority structure, and routing rules. Bevaya manages deployment end to end; your IT team stays focused on its own roadmap.

Yes. Integrations are standard for Guidewire ClaimCenter, Duck Creek, Snapsheet, Origami, Sapiens, Oracle, SAP, NetSuite, and Workday, plus a generic API path for custom systems. The Agent reads from and writes to your systems — you don't replace anything.

Claim Indexing is the upstream gate that ensures every document — including every vendor invoice — lands in the right claim file with the right metadata. Invoice Payment Processing is the downstream Agent that validates, routes, and pays. Most customers deploy indexing first and add Invoice Payment Processing as the second or third Agent. The two share the same claim-file context.

Three numbers. Paid-loss accuracy improvement from catching duplicate billing and out-of-agreement charges. LAE leakage caught upstream — typically a 1–3% recovery that scales with book size. And cycle-time-to-pay reduction, which improves vendor relationships and removes the "where's my payment" administrative tax on your team. For context, a Fortune 500 P&C claims automation deployment with Bevaya delivered 246% ROI in six months.

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