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AI Agent · Policy Servicing

Meet your AI Agent for COI Creation.

Producers and certificate holders expect their COI the moment they ask. Bevaya monitors every request channel, validates the policy data, and delivers the certificate — 24/7, with no re-keying.

Trusted by leading P&C carriers, brokers, and TPAs
How your AI Workforce works

From request to issued certificate — without a human touch.

 
CERTIFICATE REQUEST
Incoming · Acme Logistics LLC
Form · ACORD 25 Received · 14 sec ago
 
REQUESTER & INSURED
REQUESTER
 
INSURED
Acme Logistics LLC
CERTIFICATE HOLDER
HOLDER
Northbridge Distribution Ctr
SPECIAL LANGUAGE
 
Classifying the request
POLICY SERVICING
ACORD 25 issued for Acme Logistics LLC
Policy · CGL-7711-04 Holder reqs · 5/5 met Issued · 2 sec
 
POLICY VALIDATION
0.99
 
HOLDER REQUIREMENTS MATCH
0.97
 
 
Waiver of subrogation verified · CG 24 04 in force
Holder reqs · 5/5 met
CERTIFICATE GENERATED
ACORD 25 · Certificate of Liability
Insured · Acme Logistics LLC Endorsements · 3 attached
 
Certificate of Liability Insurance
Auto-generated by Bevaya
Issue Date
04/22/2026
Insured
Acme Logistics LLC
Certificate Holder
Northbridge Distribution Ctr
Coverages
 
Limits
 
Add'l Insured · CG 20 10
Waiver Subro · CG 24 04
AUTO-GENERATED · READY TO ISSUE
Certificate built · ready to issue
DELIVERED
Issued to 3 channels · audit logged
Time-to-issue · 2 sec Exceptions · 0
 
Email · Holder
PDF delivered with full endorsement package
Holder Portal · myCertificates
Posted with endorsements attached
AMS360 · Acme Logistics
Cert attached · activity logged
Audit Trail
Every action timestamped · E&O-ready
Delivered · audit complete
Identifies who, what, where
Identifies the requester, the insured, the holder, and the certificate form needed
Reads email body, attachments, AMS records, and portal submissions — every channel
Extracts any special endorsement language the holder requires
Validates against live policy data
Pulls live policy data — coverages, limits, effective dates, additional insureds
Cross-checks every holder requirement against what the policy actually provides
Flags any mismatch before issuance — no certs go out with gaps
Generates the certificate
Generates the ACORD certificate with validated policy data
Holder-required language inserted in the Description of Operations box
The right endorsements attached automatically — CG 20 10, CG 24 04, and more
Delivers and tracks every issuance
Delivers by email, holder portal, or AMS attachment — wherever it needs to land
Records every issuance with a full audit trail — E&O carriers see complete history
Exceptions route to a human reviewer — clean cases issue without a human touch
Production reality

Built and proven at scale

Document extraction accuracy
98%+
Workflows in production
115+
Top P&C carriers in the U.S.
3 of 5
Net Promoter Score
74
Bevaya — Case Studies Module

Bevaya’s AI agents reduced our claims indexing from 5 days to under an hour. The accuracy was better than our most experienced staff on day one.

Harry Talbert

Harry Talbert SVP of Information Systems · Eastern Alliance

Read the full story

99% straight-through processing and 246% ROI in just 6 months.

F5

Fortune 500 Carrier Property & Casualty

Read the full story

We evaluated six AI vendors. Bevaya was the only one that understood our underwriting workflows from day one — no six-month education period.

CU

Chief Underwriting Officer Specialty Carrier · $2B+ GDP

Read the full story

The confidence scoring changed everything. Our reviewers know exactly which items need attention and which can go straight through. We trust it.

DO

Director of Operations Workers’ Compensation Insurer · 74 NSP

Read the full story

Cut COI turnaround from 24 hours to minutes and saved millions.

T5

Top-5 Broker National

Read the full story
THE ENGINE INSIDE

Most AI summarizes one document.
Most AI fills in forms. InsurGPT™ understands the policy.

COI Creation is powered by InsurGPT™, Bevaya's mosaic of specialized models trained on 300M+ real insurance documents. Specialized models read each document type — ACORDs, additional insured endorsements, vendor contracts, and holder specimens.

Policy-aware extraction

InsurGPT™ doesn't just fill ACORD fields. It reads the policy first — coverages, limits, endorsements in force — so what it writes on the certificate matches what the policy actually provides.

Live Policy Verification | Validated

Cross-checks each request against the active policy — coverages, limits, effective dates, and endorsements in force — and reconciles inconsistencies before the certificate generates.

Limit Reconciliation | Matched

Compares the holder's requested limits against the limits actually carried on the policy, line by line. What gets written on the certificate is what the policy supports — not what the request asked for.

Effective-Date Awareness | Current

Reads the policy term and any mid-term changes before issuance, so certificates reflect the coverage in force on the date of issue — not the coverage that was in force last quarter.

Endorsement equivalence

Holders ask for endorsements in different ways: CG 20 10, CG 20 37, manuscript variants, or "equivalent." The Agent recognizes them as equivalent and matches them to what the policy actually carries.

Form-Number Recognition | Mapped

Identifies standard ISO endorsements by form number — CG 20 10, CG 20 37, CG 24 04 — and matches them against the endorsements scheduled on the policy without manual lookup.

Holder Requirement Memory | Recalled

Remembers recurring holders' standard requirements from prior issuances. The same holder gets the same format every time — without anyone re-entering their preferences.

Manuscript Equivalence | Reconciled

Recognizes manuscript and "equivalent" endorsement requests, compares language against what the policy carries, and confirms equivalence — or flags the gap before issuance.

Grounded, never invented

Every issued certificate is traceable to the underlying policy data. If the data isn't there, the certificate doesn't issue. Hallucinated coverage has no path to production.

Coverage Gap Detection | Flagged

Flags when the requested limit, endorsement, or specimen language can't be matched in the active policy — before the certificate reaches the holder.

Field-Level Traceability | Cited

Every value written to the ACORD form carries its origin — the policy field, declaration page, or endorsement it was sourced from — so verification takes seconds, not minutes.

Issuance Guardrails | Blocked

If a required field can't be grounded in the policy data, the certificate doesn't issue. No fabricated limits, no invented endorsements, no "best guess" coverage on a binding document.

 
What It Does

COI Creation AI Agent

Read every certificate request across email, AMS, portal, and direct holder channels.
Validate against live policy data before any certificate issues.
Match holder requirements to in-force coverages, limits, and endorsements.
Recognize endorsement equivalence across ISO forms, manuscript variants, and edition dates.
Generate ACORD 25, 27, 28, and 855 with the right policy data and attachments.
Attach additional insured endorsements by form number, with holder-required language.
Apply waiver of subrogation and primary & non-contributory wording where the contract requires.
Remember recurring holders and reuse their standard requirements from prior issuances.
Flag coverage conflicts before delivery — wrong limit, missing endorsement, expired policy.
Deliver to email, holder portal, or AMS without manual upload.
Refresh active certificates automatically when a policy renews or coverage changes.
Operate inside Applied Epic, AMS360, Duck Creek, Guidewire, or your existing system.
How it works

An AI layer that sits on top of your existing stack.

Bevaya orchestrates the tools your team already uses. Your stack stays in place. The intelligence layer over it.

01 Sources
Microsoft Outlook
Mailroom / SFTP
Custom API / IPA
02 Bevaya Platform
Bevaya

Bevaya

Intelligence + orchestration layer for insurance workflows

03 Destinations
Systems of record
Guidewire ClaimCenter
Salesforce Industries
Duck Creek Claims
Document management
Alerts
Slack
Microsoft Teams
More AI Agents for Policy Servicing

Your AI workforce, across the policy lifecycle

Underwriting Automation Overview

End-to-end automation across the underwriting lifecycle — from submission intake through quote, bind, and renewal.

Underwriting

Submission Intake

Monitors broker inboxes, classifies submissions, extracts data from ACORDs and supplementals, and populates underwriting systems automatically.

Underwriting

Loss Run Processing

Extracts and normalizes loss data across carriers, identifies trends, and produces structured loss histories ready for underwriting review.

Underwriting

Schedules & SOV Extraction

Reads Statement of Values spreadsheets and property schedules in any format, normalizes the data, and delivers clean structured exposure data.

Underwriting

ACORD Form Extraction

Extracts data from all ACORD forms, validates fields against carrier rules, and pushes clean structured data into underwriting systems.

Underwriting

Policy Renewal Handling

Pulls expiring policy data, refreshes exposures and loss runs, and assembles a complete renewal package for the underwriter.

Underwriting

Policy to Policy Comparison

Compares expiring and renewal policy terms, flags coverage and limit changes, and surfaces material differences for underwriter review.

Underwriting

Claims Automation Overview

End-to-end automation across the claims lifecycle — from FNOL through investigation, settlement, and payment.

Claims

FNOL / FROI Setup

Captures first notice of loss and first report of injury details from email, phone, or portal, structures the data, creates the claim file, and assigns it to the right adjuster.

Claims

Claim to Policy Comparison

Compares loss details against policy terms to surface coverage, exclusions, and obligations before the adjuster makes a call.

Claims

Claim Indexing

Classifies, indexes, and routes claims documents to the right adjuster or team. Handles hundreds of document categories with up to 99% STP.

Claims

Legal Demands Identification & Extraction

Reads demand letters and legal correspondence, extracts allegations, damages, and deadlines, and routes them with full context to the claims team.

Claims

Medical Bill Identification & Extraction

Reads medical bills and provider records, extracts CPT/ICD codes, charges, and dates of service, and links them to the claim for adjuster review.

Claims

Invoice Payment Processing

Processes vendor and provider invoices against claim files, validates against authorized services, and routes for payment approval automatically.

Claims

Claim File Summarization

Reads complex claim files and produces role-specific summaries. Key details, timelines, and action items surfaced for the adjuster.

Claims

Policy Servicing Automation Overview

End-to-end automation across policy servicing — from endorsements and certificates through billing inquiries and audits.

Policy Servicing

Endorsement Processing

Reads endorsement requests, validates against the policy, drafts the change, and routes it for approval and issuance.

Policy Servicing

COI Creation

Generates Certificates of Insurance from policy data, validates additional insured language, and delivers certificates to brokers and insureds automatically.

Policy Servicing

Premium Audit Processing

Classifies audit documents, extracts payroll and classification data, populates systems, and requests missing information from policyholders.

Policy Servicing
Custom AI Agents

Don't see the AI Agent you need?

Bevaya's platform extends to fit your operation. We can build a custom AI Agent for your specific underwriting workflow — trained on Bevaya's insurance-native AI and integrated with your systems.

Resources & insights

From the field and from the lab

Case Study - claims
Research

Page stream segmentation with LLMs

How Bevaya Labs approaches a foundational problem in insurance document AI.

Case Study - claims
Case Study

Workers' comp carrier processes claims 100x faster

How indexing automation delivered 432% ROI in 12 months.

2026.06.02-library-webinar-registration-how-to-establish-clear-ai-ownership-in-your-insurance-organization
Architecture

Inside the Bevaya platform architecture

How specialized models, HITL controls, and integrations come together in production.

FAQ

Frequently Asked Questions

Self-service portals work for the simple case: known holder, standard request, user who knows what to fill in. Most COI requests aren't that simple.

Producers paste vendor contract excerpts into an email. Holders ask for specimen language the portal doesn't support. Project owners request limits the policy doesn't carry. Bevaya handles all of that — reading the request in any format, validating against the policy, and only issuing what the policy actually supports. Portals hand the work to your team. Bevaya finishes it.

When the policy doesn't match the holder's request, Bevaya flags the conflict before issuing. If a holder asks for $5M aggregate and the policy only provides $2M, the request routes to a reviewer with the gap highlighted. If the holder asks for waiver of subrogation and the policy doesn't include one, the request routes.

The certificate doesn't go out until the conflict is resolved — by a reviewer, by an endorsement, or by clarification back to the requester. This is what reduces E&O exposure, not just what speeds up the easy cases.

The agent recognizes additional insured endorsements by form number (CG 20 10, CG 20 37, etc.), edition date, and the language the holder's contract requires.

If the policy has the right endorsement in force, the certificate issues. If the holder asks for "ISO CG 20 10 or equivalent" and the policy carries a manuscript form, Bevaya recognizes the equivalence and issues. If there's no match, the request routes to review. For recurring holders, Bevaya remembers their standard requirements from prior issuances.

Both — though commercial lines is where the volume and the ROI live. Commercial certificates carry more complexity (additional insureds, waivers, per-project aggregates, specimen l

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