Meet your AI Workforce for Policy Servicing.

AI monitors incoming COI requests 24/7. Bevaya's COI Creation AI Agent reads the underlying contract, extracts the right coverages, limits, and clauses, generates the certificate, and delivers it directly into agency management systems like Applied Epic, AMS360, Zywave, and HUB International — so a request that used to take a clerk 15 minutes finishes in under a minute, any time of day.

Bevaya's AI Agents cover the highest-volume work in policy servicing: certificate of insurance (COI) creation, endorsement processing, and premium audit processing. Each AI Agent maps to a specific category of post-bind operations, and custom AI Agents can be built for servicing workflows specific to your operation.

Bevaya's AI Agents reach 98%+ accuracy on insurance-specific tasks because they're trained on more than 300 million real insurance documents. COI extraction reaches 97%+ accuracy across complex contract language. Every AI Agent runs with confidence scoring per field, so low-confidence work routes to your team for review — and accuracy improves from reviewer feedback over time.

Carriers and brokers running Bevaya for policy servicing report 80% reduction in COI processing effort with $2M+ in annual BPO savings, 87% straight-through on endorsements at 500,000+ requests handled, and 113% ROI on premium audit with 25% workload reduction. Outcomes vary by AI Agent, workflow, and starting point.

Bevaya's Endorsement Processing AI Agent treats premium-bearing changes differently from administrative changes. The AI extracts the change, calculates the premium impact, and routes premium-bearing endorsements to underwriters for approval based on thresholds you define. Routine non-premium changes — address updates, additional insureds, certificate holders — can auto-bind with full audit trails. You set the rules; the AI Agent applies them consistently.

A BPO sends the work to people in a different time zone, with quality and SLAs that depend on the vendor, and costs that grow with your volume. AI Agents handle the same work inside your own systems, 24/7, with consistent accuracy and flat economics as volume scales. A BPO transfers the problem and the headcount. AI Agents solve it inside the systems your team already uses.

Yes. Bevaya's COI Creation AI Agent integrates directly with Applied Epic, AMS360, Zywave, and HUB International — issued certificates flow into the system your team already uses. Bevaya also connects to policy admin systems including Guidewire, Duck Creek, and InsuranceNow, and to any custom system through APIs.